Oud & Perfumes World Return Policy

Overview

Customer Service is Oud & Perfumes World highest priority. It is our aim that returned merchandise is handled in such a way as to ensure satisfaction.

1-Returning Merchandise

Customers may return, within 3 (three) days of receipt of shipment, merchandise, purchased via perfumes-world.com which is defective or damaged or which does not match the ordered merchandise.

Any such return merchandise must be complete and in the original packaging, wherever possible. Any accessories that were originally sent with the merchandise must be enclosed. All documents delivered in or with the original shipment, such as manuals, warranty materials, user instructions, packing slips, advice notes etc, must be enclosed.

2-Merchandise Excluded from Return

Perishable items purchased via perfumes-world.com may not be returned to Oud & Perfumes World.

"Final Sale" or clearance products purchased via perfumes-world.com may not be returned to Oud & Perfumes World

Products which were not purchased via perfumes-world.com may not be returned to Oud & Perfumes World.

3-Return Merchandise Authorization Number (RMA)

Before merchandise can be returned, an Oud & Perfumes World "Return Merchandise Authorization Number (RMA number)" must be obtained using the online RMA request facility provided by perfumes-world.com. An RMA Return Request Confirmation will be issued.

4-Shipping and Handling Charges

Oud & Perfumes World will reimburse return shipping and handling costs only for damaged or defective merchandise or if return is necessitated by an error on the part of Oud & Perfumes World;

Customers who choose to return merchandise delivered to them in accordance with their order requirements and which is not damaged or defective shall bear the full cost of return shipping and handling.

5-Original Invoice and Other Documents

All merchandise returned to Oud & Perfumes World must be accompanied by:

A copy of the original invoice that came with the original package, or was sent by other means; and
A copy of the packing slip (delivery note), that came with the original package; and
A copy of the RMA Return Request Confirmation.

6-Carriers for Returns

perfumes-world.com offers shoppers a choice of shipping agents. Customers considering returning merchandise to Oud & Perfumes World are advised to use one of the carriers available via perfumes-world.com and to insure any shipments they make.

7-Refund, replacement or credit for Returned Merchandise

Oud & Perfumes World will notify the sender, via e-mail, fax, or by telephone of any applicable refund details, once the returned package has been received and processed. Any refunding is done via credit card. It may take 10 to 20 days for the credit card company to process the credit back to your account.

Note: the original shipping costs will be refunded only if return is necessitated by an error on the part of Oud & Perfumes World.

Oud & Perfumes World will replace merchandise, at no additional cost to the customer, if such merchandise was defective, damaged, or if return was necessitated by an error on the part of Oud & Perfumes World. Should any item returned under these circumstances be out of stock, the customer will be offered the choice of receiving a similar, or better, replacement; or waiting until the merchandise is replenished; or receiving a credit for the full amount of the merchandise, via credit card.

8-Customs and Taxes

Customers returning merchandise from outside Saudi Arabia shall be responsible in full for any taxes, duties or other charges imposed by the country from which shipment is made.

9-Customer Service Department

Return packages must be shipped to:

Oud & Perfumes World Customer Service Department
P.O Box: 9655
Makkah
Saudi Arabia

All enquiries regarding returns must include the relevant Oud & Perfumes World RMA and be addressed to the Customer Service Department at:

E-mail to: sales@perfumes-world.com
Telephone: (+966) 2 5318180
Fax: (+966) 2 5318185

10-Updating Our Return Policy

Oud & Perfumes World may amend its Return Policy from time to time so as to offer better service to its customers. Any change or amendment will be promptly included in this Section, which deals with updates.

11-Legal Language Applied

Arabia Language is the formal and the legal language throughout perfumes-world.com. In case of any misunderstanding or ambiguity arising from translations, the Arabic version shall be the legal source and will have precedence as to meaning and interpretation.